1. Who is the consignee and who is the consignor or shipper?

A consignee is the person who is the receiver of the shipment.
The consignor (or shipper) is the person who is the originator of the shipment.

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2. What Information is necessary in order to estimate transportation costs?

When estimating shipment cost, please provide as much information regarding the cargo as possible.

The description of the goods - "new" or "used". Number and kind of pieces, ex: pallets, boxes, cartons etc...)

Can the pieces be stacked and or separated?

Make and model number if applicable. Individual dimensions (Length x Width x Height).

Individual Gross Weight - if measurement in LBS must convert to KG. Always notify your agent if any special handling instructions are needed.

If cargo is Hazardous you must notify the agent and provide as much information as possible. Approximated value of shipment is and date of shipment is necessary.

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3. If we have hazardous materials, is AirTrans Forwarding certified to handle Dangerous Goods?

Yes, AirTrans Forwarding is fully certified to offer hazardous cargoes to carriers.

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4. Does my shipment need any special packaging for freight shipping?

Yes, it is shipper's responsibility for packaging the goods.

There are different options available, it can be packaged and or palletized, shrink wrap is acceptable, ad does corrugated boxing, strapping or banding is the most common type of packaging for the freight industry.

For additional information on packaging please contact our specialist and they will gladly guide you through the process of packaging your cargo.

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5. Do I need to know the weight of my goods?

Yes, you will need to know the weight and dimensions of your cargo.

In case of not knowing the full weight you can estimate your weight on the bill of lading, however be aware that the carrier can and will adjust the weight, which will determine your final cost.

The final weight is known as the "chargeable weight". For Air Freight, chargeable weight may be the dimensional weight if greater than the gross weight of the shipment.

If you have underestimated the weight, and the shipment reaches a central terminal, a dock master will judge the goods and perhaps reweigh the goods.

If reweighed, you will be billed for the new actual weight.

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6. Can I have my goods picked up at a certain time to meet my schedule?

Yes, in most cases a pick up time can be arranged. A pick up can be arranged for a certain day of the week with a couple of hours window for that pick up in order to accommodate your schedule.

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7. Our company purchases products from overseas suppliers. Can you provide the shipping costs?

Yes, AirTrans Forwarding is able to research the best method and service options to handle the transportation from just about anywhere in the world! Please contact one of our agents regarding specific locations and their cost.

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8. Our company is new to international shipments. What type of documentation is necessary?

All international shipments need various documents in order to make the move complications free. The actual documents needed depend on the payment from the buyer to seller, as well as the country of origin and destination.

Some destination countries require special stamps and signature by Country Consulates. Documents that may be required for international deliveries include, but are not limited to:

  • Commercial Invoice
  • Certificate of Origin
  • Inland Bill of Lading
  • Ocean Bill of Lading or Airway Bill
  • Packing List(s)
  • Phytosanitary certificate
  • Dock Receipt
  • Hazardous Cargo/Dangerous Goods Certificate
  • Cargo Insurance Certificate or Declaration
  • U. S. Export Declaration
  • Canadian Export Declaration
  • U. S. Customs Entry documents
  • Bank drafts
  • Carrier Certificates

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9. Who insures my goods while they are being shipped?

Airtrans forwarding can provide full insurance coverage upon customer request for total loss and damage it includes Insurance certificate, Policy Number, Insurance Cost, Insured Party's Information.

We highly recommend to all our clients to inquire about full coverage insurance with one of our agents in order to avoid complications and unnecessary delays.

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10. What information should I have available to discuss my shipment with a Freight Agent at AirTrans Forwarding?

In order for us to give you a proper quote rate, we will need to know the origin city of your shipment with the zip code and the destination city with the zip code.

Do we need to have a forklift for delivery or pick up? Is there a dock on either end? What is the weight and dimensions of the shipment? Are there any time constraints?

This information is essential in determining the mode of transportation. There might be documents needed from the consignor, we can let you know if that is necessary.

We will need to know the numbers of pieces of the cargo, the commodity, and what type of packaging are you using. This information is necessary in order to for us to provide you with the right quote. For specific information please contact our specialist.

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11. Should we let our supplier / buyer handle the transportation arrangements?

It is best and most recommended to take charge of the arrangements yourself if the proper handling and transporting is important to you. If you require any assistance with making all the necessary arrangements our specialists would be more than please to guide you through it...

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12. What are the benefits to our company for using AirTrans Forwarding?

Every client is a unique client and therefore AirTrans Forwarding is fully committed and dedicated to serve their clients in the outmost professionalism.

Our agents take the time to research and get involved with the safe and efficient transport needs of your equipment, as well as working with you and your customer in matters that affect the business transactions.

Our staff is attentive to details and is enthusiastic to go beyond what is necessary to make sure all is proper not just on paper and that all clients are satisfied.

Being in the freight forwarding business have made us an expert in international freight forwarding, this experiences will only benefit you and reassure you that we are passionate about what we do.

Let us show you how we can help you make the right decision when it comes to your transport of goods - you will not be disappointed!

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13. Is AirTrans Forwarding registered to handle U. S. government shipments?

Yes, AirTrans Forwarding can provide full international services, including USA, Mexico, Latin America

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14. How long has AirTrans Forwarding been in business?

Established in 2002, AirTrans Forwarding has earned itself a recognized title of a reliable and a respectful, trustworthy transport company in the trade market.

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15. What happens if our cargo is lost or damaged?

AirTrans Forwarding provides our clients with full insurance coverage upon customer request for total loss and damage.

In order to avoid complications we highly recommend for our client to inquire about full insurance coverage with one of our agents.

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16. What geographic areas do you handle?

AirTrans Forwarding handles shipments to and from just about anywhere in the world! Since being in the transporting business for many years, we have established close relationships with major trade lanes to assist us in finding cost effective and reliable transportation services for you.

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Lets get in touch. Send us a message:

260 Edgeley Blvd., Unit # 29,
Concord, Ontario, L4K 3Y4,
+1 416 633 1141,
+1 905 532 0138
+1 905 532 0140